If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to exchange, or refund the purchase price of that item.
Note: We're responsible for return shipping of return orders due to an error on our part, otherwise you will be responsible for all return shipping costs.
Returning a Purchase
Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you a return address, and other relevant information.
Wrap the package carefully. All returned products must be in their original condition and packaging.
It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit. Payment will be refunded as soon as we receive your return tracking number/carrier.
All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified or fails to have original packaging, we cannot take them as returns.
Not as Advertised
All product pictures are captured from Real Item.
If the product is suspected not as advertised, please notify us right away with message & images to reflect the discrepancy.
The full payment will be refunded as soon as we receive the above information.
Defective & Damage & Missing Parts
If something arrives from us that looks damaged, or if parts are missing, please notify us right away with images. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage
If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.